General Conditions

Your contract is with Mercedes-Benz Brighton (MBB), 988 Nepean Highway, Moorabbin, Victoria
3189, Australia. In case of complaint please contact the MBB Dealership on (03) 8506 9888 or via
email to

Our Order and Delivery Service

Customers wishing to purchase products from the MBB Online Shop (the “Online Shop”) must add
the items to the Online Shop ‘Basket’ and enter their billing details at ‘Checkout’ and fully comply
with the instructions indicated therein.

As confirmation of acceptance of the order MBB will send the Customer an email to the registered
email address summarising the essential elements of the order. This email will include an itemized
tax invoice.

MBB is not obliged to carry out any incomplete or inexact orders or orders placed with different
methods to those established in these General Conditions.

Confirmation that your goods have been dispatched will be sent via email to the registered email

To provide excellent customer service, MBB processes orders upon receipt. If you change your mind
once your order has been submitted please return the package using the process outlined under our
‘Returns Policy’ and on your delivery letter or contact the MBB Dealership on (03) 8506 9888 or via
email to for assistance.

In the event that the products ordered by the Customer are not available, MBB undertakes, to notify
the Customer of the lack of availability as soon as is practicable and to refund the Customer any
sums already paid within 30 days of such notification.

Deliveries are carried out on behalf of MBB via a third party courier service. Generally, delivery takes
place within 14 days of the date on which the order is accepted by MBB.

Whilst we will do everything possible to deliver your goods by the day specified, we cannot accept
liability for deliveries made outside the stated schedule. In the event however that your order is not
delivered within 30 days of the date of ordering, you may cancel your order and receive a full refund
of all monies paid by contacting the MBB Dealership on (03) 8506 9888 or via email to
MBB will deliver all parcels directly to your nominated address within Australia via a third party
courier service.

All orders are not final until availability is confirmed by MBB staff.

On the rare occasions that an item is out of stock we may send part of your order separate from the
out of stock item. The remaining items will be sent separately as soon as they become available. You
will only be charged for items that have actually been sent to you, and you will only be charged one
delivery and packaging charge regardless of how many parcels we send to fulfil your order.

When your parcel arrives, please check the contents against the enclosed invoice. In the unfortunate
event that there are any discrepancies with your order please contact the Dealership on (03) 8506
9888 or via email to

Payment Options

Payments can only be made via the PayPal payment system using a credit/debit card or a registered
PayPal account. PayPal payments are processed by MBB.

Your card will only be charged for items that have been dispatched, therefore, charges will appear
on your statement once the items have been sent.

Returns Policy

This policy does not affect and is in addition to your legal rights under the Australian Consumer Law,
as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL), and any other
applicable legislation or regulation.

Details of the MBB Satisfaction Guarantee Warranty Policy can be found below. Please follow the
returns policy instructions when making a return. Every delivery comes with an invoice listing the
contents of the order.

Return Instructions

MBB’s address for return of goods is;

988 Nepean Highway,
VIC 3189 Australia

All returns must be in their original condition and include the original product packaging
Whenever you return goods to us, please try as far as possible to take care when opening the
delivery bag, parcel or box. If you are able to return them in their original delivery bag, parcel or box,
this may save you having to buy alternative packaging in which to return the goods.

Our home approval period is 14 days from receipt. Except where required by the Australian
Consumer Law or other applicable consumer protection legislation, the following goods are not
eligible for return unless faulty:: (i) goods which have been made to your specifications or clearly
personalised, (ii) items that are liable to deteriorate or expire rapidly, (iii) audio and video recordings
and computer software that have been unsealed and/or used, and (iv) items that have been opened,
used, are not returned in the original packaging or are not in a re-saleable condition.

To the extent permitted by law, (i) return of goods made by you outside this period may not be
accepted by us and may be returned by us to you at your own expense; and (ii) delivery and return
charges will only be accepted by MBB where the goods are faulty or are returned within the home
approval period.

MBCC Satisfaction Guarantee

In addition to any rights you may have under the ACL, should any item fail to give reasonable wear
due to either defective workmanship or materials within 12 months from the date of purchase, we
will, at our own discretion, repair, or replace the item, or credit part or all of the purchase price to the credit/debit card used to make the purchase. Please refer to the “Warranty Policy” section
below for further details on how to make a claim.

This warranty does not affect, and is in addition to the rights and remedies available to you under a
law in relation to the goods and services to which this warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


If you are returning goods for a refund rather than replacement, the card adjustment will be made
directly to your credit/debit card account within five working days of receipt of the goods by us. If
returned goods do not show as a credit on your next statement, please wait until the following
statement before contacting the MBB Dealership on (03) 8506 9888 or via email to

Privacy Disclosure

MBB collects your personal information in order to enter into, and fulfil, transactions on this website
or otherwise to deal with any request or query that you may have and if all or part of the
information is not collected by MBB, we may not be able to provide you with the relevant product,
service or information.

Your personal information may also be used by MBB and may be passed on to its group and
affiliated companies, associates, agents, dealers, sub-contractors and licensees (which may be
overseas such as in the US and UK) to advise you of products, services and special promotions
undertaken by these organisations on behalf of MBB. You can opt out of receiving such direct
marketing by contacting Mercedes-Benz Brighton (MBB), 988 Nepean Highway, Moorabbin, Victoria 3189, Australia on (03) 8506 9888 or via email to

Further information about how we handle your personal information is contained in our Privacy
Policy. That policy also contains information about how you can request access to, and seek
correction of, personal information that MBB holds about you and how you can make a complaint
about a breach of the Australian Privacy Principles and how we will deal with such a complaint.


The goods and services featured on this website are only available to persons resident in Australia.
MBB will not accept orders from outside Australia.

All products and services are subject to availability and may be withdrawn at any time. All orders are
accepted on the condition that the laws of Victoria and the exclusive jurisdiction of the Courts of
Victoria apply to all such accepted orders.

Important notice about knives

It is against the law to sell to people under 16 years of age, knives and certain other articles with a
blade or point made or adapted for causing injury. These products cannot be purchased by any
person under 16 years of age.

Intellectual Property

All product and company names and logos referred to on the website are the trademarks, service
marks or trading names of their respective owners including MBB. You may download material from
the website for the sole purposes of placing an order with us or using our website as a shopping
resource. However you may not modify, copy, reproduce, republish, upload, post, transmit or
distribute by any means or in any manner any material or information on or downloaded from our
website without our prior written consent except where expressly invited to do so.

Linked Sites

MBB does not make any representations whatsoever about any other websites which you may
access through our website or which may link to our website. We have no control over the content
or availability of any websites linked to ours. In addition, a link to any other website does not mean
that MBB endorse or accept any responsibility for the content or the use of any such linked website
and we shall not be liable for any loss or damage caused by or in connection with use of or reliance
on any content, goods or services available on or through any other website or resource.


You are responsible for ensuring that your computer system meets all relevant technical
specifications necessary to use our website and is compatible with our website. We cannot
guarantee or warrant that any material available for downloading from our website will be free from
infection, viruses and/or other code that has contaminating or destructive properties. You are
responsible for implementing sufficient procedures and virus checks (including anti-virus and other
security checks) to satisfy your particular requirements for the accuracy of data input and output.
We accept no liability for loss or damage suffered by you arising out of or in connection with the
viewing, use or performance of our website or its contents other than as a direct result of your
purchasing goods, except where we have been negligent.
The limitations and exclusions in this clause do not affect your statutory rights and only apply to the
extent permitted by applicable law.


We may alter these terms and conditions from time to time and post a revised version on our
website following which all use of our website will be governed by that version. You are advised to
check the terms and conditions of the website regularly.

If any provision or term of these terms and conditions shall become or be declared illegal, invalid,
void or unenforceable for any reason whatsoever such term or provision shall be severable from the
other terms and conditions and shall be deemed to be deleted from them. The validity, legality and
enforceability of the remaining provisions or terms shall not in any way be affected or impaired

These terms and conditions do not confer any rights on any person or party other than you and/or